Refund Policy | Dollar Vitals

1. The Window

Fourteen (14) days, counting the day you buy as day 1. Ask, and we refund the full price; you do not need to give a reason. For example, if you buy on November 20, the last day is December 3. The limits are in Section 4.

Refunds through Link. Your purchase is processed by Link (Sold through Link, LLC), which may also refund it, generally within sixty (60) days of purchase, under its own policy (support.link.com). Where Link's policy is more generous than ours, Link's applies. A full refund Link grants ends the license, as one we grant does, once Link tells us of it.

2. How to Request One

Email support@dollarvitals.com from the address you bought with, and include the order number from our license email (it starts with DV-) if you have it, or ask Link directly. No explanation is required within the 14 days. We aim to process refunds within five (5) business days of receipt.

3. What Happens Next

The purchase price is refunded to your original payment method.

Your license terminates on a full refund, whether we or Link grant it. A partial refund, or a refund of tax only, does not end it. Every key issued for it is put on our revocation list: activation is refused, no new permanent key is issued, and a key already issued stops working in releases made after the refund, once you install one. Updates and support for that license end.

You agree to delete every copy of the Software in your possession or control. Keeping or using a copy after a refund is unauthorized use of copyrighted software: it is a breach of the License Agreement and copyright infringement, with every remedy the Copyright Act provides (see Section 13 of the License Agreement). This is a term we enforce.

Your data is unaffected. It is on your device and stays there. Export it before you delete the Software if you want to keep it.

4. Limits

A second refund to the same customer may be declined.

We may decline a refund where there is evidence of abuse, including repeated purchase-and-refund cycles, or distribution of the Software in breach of the License Agreement.

After the 14-day period, refunds from us are not guaranteed, except where a paused license cannot be resolved (License Agreement, Section 2). We consider later requests case by case; write to support@dollarvitals.com. Link's policy still applies as described in Section 1.

5. Disputes and Chargebacks

Please contact us or Link before disputing a charge with your bank; a refund is faster. If a dispute is lost and your payment is reversed, your license ends just as it would on a full refund.